Privacy Policy

Last updated: December 19, 2025

Introduction

TrueDependent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dependent verification platform.

Please read this privacy policy carefully. By using TrueDependent, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information Provided by Employers

  • Employee names and email addresses
  • Employee identification numbers
  • Department information
  • Dependent names, dates of birth, and relationship types

Information Provided by Employees

  • Verification documents (birth certificates, marriage certificates, tax forms, etc.)
  • Updates to dependent information

Automatically Collected Information

  • IP addresses and browser type
  • Access times and pages viewed
  • Device information

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our dependent verification services
  • Process and verify dependent eligibility
  • Send verification-related communications
  • Generate audit reports for employers
  • Improve our platform and user experience
  • Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure, access-controlled data storage
  • Regular security assessments
  • Employee training on data protection
  • Audit logging of all system access

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Verification documents and records are retained according to employer specifications and applicable regulatory requirements.

Information Sharing

We do not sell your personal information. We may share information with:

  • Employers: Information necessary for dependent verification and audit purposes
  • Service Providers: Third parties that help us operate our platform (hosting, email services)
  • Legal Requirements: When required by law or to protect our rights

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict processing
  • Data portability

To exercise these rights, please contact your employer's HR department or reach out to us directly.

Cookies

We use essential cookies to maintain your session and provide our services. These cookies are necessary for the platform to function and cannot be disabled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

privacy@truedependent.com